Capture missed customer enquiries
Gather useful details when your team cannot respond in the moment.
All solutions
Athena Recover
Recover opportunities that would otherwise be lost.
Missed calls, unanswered enquiries, and cancelled appointments can cost your business opportunities. Athena Recover is designed to help capture requests, reconnect with customers, and progress eligible bookings within your rules.
In development · Availability depends on your setup.
Video overview · 1 min 37 sec
Watch Athena Recover.
Explore the Recover concept and the opportunities it is designed to bring back into view.
Is this the right fit?
Athena Recover is for missed or interrupted customer opportunities. It is designed to capture the request, reconnect with the customer, and help progress an eligible booking or callback. Supported availability, follow-up, and reporting depend on your setup and the integrations available to your account.
Who it is for
- Barbershops, salons, and pet-grooming studios
- Auto-repair shops and other service garages
- Cleaning companies, plumbers, electricians, and trades
- Fitness studios and appointment-based services
- Restaurants, guesthouses, and small hospitality teams
- Other service businesses with busy front desks or field teams
Where work gets stuck
- Calls go unanswered when staff are serving other customers.
- Requests arrive after business hours and are forgotten the next morning.
- A customer begins a booking but never confirms it.
- Callback notes are spread across phones, inboxes, and sticky notes.
- The owner cannot tell which missed enquiries were followed up.
What Athena helps you do.
Reduce lost booking opportunities
Help eligible customers move toward an available appointment or a clear callback.
Help fill available appointment slots
Where a supported calendar is connected, help customers consider eligible available times.
Track recovered opportunities
Review captured requests, follow-up status, and confirmed outcomes where recorded.
Illustrative workflow
How Athena Recover could work.
Illustrative workflow, in development. Actions and channels depend on your plan, setup, permissions, and supported integrations.
View full-size diagram (opens in a new tab)- 01
A customer calls
Your team is busy or the business is closed.
- 02
Athena receives or captures the request
It asks for the service, preferred time, and any required details, following your configured rules.
- 03
Athena checks the allowed next steps
It may use connected availability or prepare a callback when booking access is unavailable.
- 04
The request moves forward
The customer receives an approved option, confirmation, or a clear expectation for a human response.
- 05
The result stays visible
The team can review the enquiry and its current status.
Available actions depend on your solution, integrations, account eligibility, permissions, and release stage.
Illustrative use cases
Where this can help.
Busy barbershop
A customer calls while all the barbers are with clients.
Athena's role: Gather the preferred service and time, offer a supported next step, or leave a complete booking request for the team.
Outcome to review: Enquiries captured and appointments eventually booked.Auto repair shop
A driver calls about a service quote while mechanics are on the floor.
Athena's role: Collect the vehicle, service need, urgency, and contact details, then route the request.
Outcome to review: Qualified requests successfully handed off and quotes issued.Pet-grooming studio
A customer reaches voicemail when the groomer is working with an animal.
Athena's role: Capture the pet's basic details, the requested service, and preferred availability.
Outcome to review: Requests recovered and confirmed bookings.Know what happened next.
Agree on a baseline and review real outcomes as the workflow is tested. These are measures to track, not reported customer results.
- Enquiry capture rate: Captured missed enquiries / eligible missed enquiries.
- Follow-up completion rate: Eligible requests receiving an approved next step / eligible requests.
- Recovered booking rate: Confirmed bookings associated with eligible recovered requests / eligible requests.
- Time to next step: Median time from missed enquiry to action.
Before you get started.
Does Athena replace our receptionist?
No. The aim is to handle or capture routine requests so your team can focus on customers who need personal attention. Your team can decide which situations require a human.
Can Athena book directly into our calendar?
That depends on your connected booking service, account eligibility, and the actions you approve. Where direct booking is unavailable, Athena can gather the request and route it for confirmation.
Can it work outside business hours?
That is one of the workflows Athena is designed to support, subject to your phone setup and available services.
How do we know whether it helped?
Review captured requests, follow-up status, confirmed outcomes, and the work still awaiting your team.
Your next customer might call while you're with this one.
Tell us where enquiries are being missed. We'll discuss how an Athena recovery workflow could fit your business.